Saturday, December 10, 2005

Summary 5-9 December

This week was a big improvement over last week, with only one red and one orange. That pulls us back to 61% green, 23% orange and 16% red. Fortunately the bloke at the top, Bruce Hughes, assured us in a recent open letter that we have his personal commitment that he's working hard to make things better. So that's OK then!

Mon 05/12Tue 06/12Wed 07/12Thu 08/12Fri 09/12
Mon 28/11Tue 29/11Wed 30/11Thu 01/12Fri 02/12
Mon 21/11Tue 22/11Wed 23/11Thu 24/11Fri 25/11
Mon 07/11Tue 08/11Wed 09/11Thu 10/11Fri 11/11
Mon 31/10Tue 01/11Wed 02/11Thu 03/11Fri 04/11
Mon 24/10Tue 25/10Wed 26/10Thu 27/10Fri 28/10
Mon 17/10Tue 18/10Wed 19/10Thu 20/10Fri 21/10
Mon 10/10Tue 11/10Wed 12/10Thu 13/10Fri 14/10
Mon 03/10Tue 04/10Wed 05/10Thu 06/10Fri 07/10
Mon 26/09Tue 27/09Wed 28/09Thu 29/09Fri 30/09
Mon 19/09Tue 20/09Wed 21/09Thu 22/09Fri 23/09
Mon 12/09Tue 13/09Wed 14/09Thu 15/09Fri 16/09
Mon 29/08Tue 30/08Wed 31/08Thu 01/09Fri 02/09
Mon 22/08Tue 23/08Wed 24/08Thu 25/08Fri 26/08
Mon 15/08Tue 16/08Wed 17/08Thu 18/08Fri 19/08
Mon 08/08Tue 09/08Wed 10/08Thu 11/08Fri 12/08
Mon 01/08Tue 02/08Wed 03/08Thu 04/08Fri 05/08
Mon 25/07Tue 26/07Wed 27/07Thu 28/07Fri 29/07
Mon 18/07Tue 19/07Wed 20/07Thu 21/07Fri 22/07
Mon 11/07Tue 12/07Wed 15/07Thu 14/07Fri 15/07
Mon 06/06Tue 07/06Wed 08/06Thu 09/06Fri 10/06
07:1407:14N/AN/A N/A
Mon 30/05Tue 31/05Wed 01/06Thu 02/06Fri 03/06
Mon 23/05Tue 24/05Wed 25/05Thu 26/05Fri 27/05
Mon 16/05Tue 17/05Wed 18/05Thu 19/05Fri 20/05
Mon 09/05Tue 10/05Wed 11/05Thu 12/05Fri 13/05
Mon 02/05Tue 03/05Wed 04/05Thu 05/05Fri 06/05
Mon 25/04Tue 26/04Wed 27/04Thu 28/04Fri 29/04
Mon 18/04Tue 19/04Wed 20/04Thu 21/04Fri 22/04
Mon 11/04Tue 12/04Wed 13/04Thu 14/04Fri 15/04
Mon 04/04Tue 05/04Wed 06/04Thu 07/04Fri 08/04

Friday, December 09, 2005

Fri 9 December - Hung over...

Still manage to make the 07:14, despite being hung over. It was a big night with the Connex Whinger appearing as the man in the red and white suit. And no problem getting a taxi either!

Home on the 17:07, it's on time.

Thursday, December 08, 2005

Thu 8 December - Fare's fair...?

Surely this cannot be? After a year of incompetent Connex management we're going to be paying even more for this appalling "service" after 1 January next year. How about a moratorium on price rises until they actually start to deliver a reliable service Batchelor?

Having said that, the 07:14 is on time again today.

I may need to start a taxiwhinger blog after tonight's office party. Melbourne taxis are copping some flak over inadequate numbers at night, especially coming up to Christmas. Maybe I can make the last Sandy train?

Wednesday, December 07, 2005

Wed 7 December - No free tickets...

Seems I need to read things more carefully... Not only do you need to have MORE THAN three cancellations of the same train within a week, you also have to validate your ticket each time within half an hour of the scheduled departure time, then you only get one free ticket, not two.

So let's have a closer look at this. Four days out of five your regular train has to be cancelled. Having experienced four cancellations in six days, I struggle to imagine how angry I'd be if that were more frequent. Would a single $3.10 ticket compensate me for having lost God knows how much extra time due to their incompetence? It's not appropriate to publish my hourly rate here, but I would be looking for something in the region of $100 for my lost time - $3.10 just doesn't quite do it for me!

Then you need to look a little more closely at the validation requirement. OK, we're on a line with trains every 10-12 minutes in peak hour, but what about those people on a line where they're 20 minutes apart? Your 07:00 is cancelled, you wisely decide to let the 07:20 go as it'll be a double trainload, so you catch the 07:40 - bzzzt, no free tickets for you, sucker!

So my guess is nobody will ever make a claim under this rule. Here's the challenge Connex and Batchelor - build your compensation payments around peak hour trains only. Give ALL OF US, whatever ticket type we have, compensation when peak hour trains drop below 90%, as measured by my slightly less generous method. Then we'll see some real progress.

The 07:14 is on time, by the way!

The 18:01 is about three minutes late at Ripponlea.

Tuesday, December 06, 2005

Tue 6 December - Free tickets...?

I wonder if anybody has claimed their free tickets? Somebody posted a comment yesterday about three cancellations in a week entitling eligible ticket holders to two free daily tickets. It's about half-way down on this page (click here). Since I seem to rarely use the train for the whole week, my preference is to use daily tickets, since a five pack costs the same as a weekly there's no downside to this - except it does mean I can't claim their compensation tickets.

Anyway for those who do use a weekly or a monthly, go for it!

The 07:14 is more or less on time today.

Get to the entrance at the bottom of Elizabeth Street at about 18:40, the board shows the next train is the 19:05... What the...?! Ask the customer service bloke and he knows nothing and doesn't have anyone to ask. Another lady is wanting the same information, after he fails to provide it, she heads off to catch a tram.

I head around to the Swanston Street entrance and ask the customer service woman... same response. She suggests going up to the Stationmaster's office. She insists the main sign board is correct. I ask why the clock under the entrance says the next train is the 18:50. She says that’s old and is no good. My instinct says otherwise! I think back to a very similar incident ( on 28 July as it happens) when the sign boards were wrong and the old clock was right.

So I decide to head over to platform 8 before going to queue up to ask the Stationmaster. With a minute to spare I get there. There’s a train on platform 8, the monitor advises that it is indeed the 18:50 to Sandringham. Why aren’t the sign boards telling us this? Why don’t the customer service people know? Why don’t they have any way of finding out? Why are Connex so damned incompetent? And how many other would-be passengers, like the lady mentioned earlier, did not catch this train because Connex are too pathetic to update their signs?

Monday, December 05, 2005

Mon 5 December - Four out of six...

Could that be true? Four times in six days the 07:14 is cancelled. What the hell is going on at Connex? After last week's delivery of the worst "service" recorded in this blog, they're starting off in the same way this week. At least the SMS alert came through just in time.

At least the 17:49 is pretty much on time.