Tuesday, July 24, 2007

Connex no longer apologises

The Connex SMS cancellation alerts used to finish with "Connex apologises for any inconvenience", probably not exactly sincere, but at least there was some recognition of the fact that we, their customers, were impacted by Sir Topham's inability to keep Thomas, Edward, Percy and co running. I noticed the other day that they now say "Connex, Keeping you updated".

So what does that mean, Sir Topham? You've given up any pretence of caring? Or is it that you realise that after years of apologising without actually fixing your train set, people are sick of hearing it?

Interesting that your poor cousin, Melbourne Bus Link doesn't have an SMS alert system. Why is that? Oh, because their buses just run pretty much to the timetable and don't get cancelled!