Fri 5 May - You there Andrew...?
Eventually I received a slightly patronising response from Andrew Cassidy that explained how difficult it was to do anything and how technology was a limiting factor. Since one of the ideas was for the train driver of a crowded, delayed train to announce over the PA how far behind the next train was, I politely suggested that he might want a rethink. After all that has actually been done once (and only once to my knowledge), so we know that there is no technology barrier in implementing this, simply a lack of corporate will. That was two weeks ago and I haven't heard from Andrew since.
So that probably answers the biggest question - do Connex give a rat's about passengers? Nope.
The 07:14 is on time again.
Home on the 18:01 and they don't even bother to tell us that it's running late tonight. We're wet and cold anyway, so a delayed train can't make things any worse. We arrive at Ripponlea about seven minutes late.