Failure to communicate
Enter Flinders Street Station at 17:20, hoping the 17:26 is OK. The flash new screens suggest the next Sandy train is the 16:58... Uh oh!
Indeed the monitor on platform 13 monitor confirms the next train is the 16:58. While platform 12's monitor suggests nothing there until the 17:49.
Meanwhile the new service update page is still not showing any issues on the Sandy line.
Suddenly at 17:25 the screens on both platforms give us the "Listen for Announcement" notice. We try, but it's inaudible, so there's just a sea of confused faces on the platform. Moments later a train pulls into platform 12, with no announcement. Is it ours? The LED display helpfully welcomes us to Connex but stubbornly refuses to tell us whether it's the Sandy train or not. Turns out it is...
Communication guys, that's all we ask!
Indeed the monitor on platform 13 monitor confirms the next train is the 16:58. While platform 12's monitor suggests nothing there until the 17:49.
Meanwhile the new service update page is still not showing any issues on the Sandy line.
Suddenly at 17:25 the screens on both platforms give us the "Listen for Announcement" notice. We try, but it's inaudible, so there's just a sea of confused faces on the platform. Moments later a train pulls into platform 12, with no announcement. Is it ours? The LED display helpfully welcomes us to Connex but stubbornly refuses to tell us whether it's the Sandy train or not. Turns out it is...
Communication guys, that's all we ask!
posted by Connex Whinger at 7:45 pm
7 Comments:
Unfortunately, sounds like you were sucked in! (see last sentence of previous post).
+1
Leopard's don't change there spots
Yes, I think I'd agree there's a way to go yet. The screens should be the primary means of communication, then the info is there whatever time you arrive on the platform.
Surely if they can convey a message verbally via the platform speaker system it should be no more of a challenge to convey that same information on a screen?
There's been a lot of daytime off peak cancellations today. Is this a sign that as soon as we hit the end of Spring, all the air conditioning dies and huge numbers of trains are cancelled?
Oaks Day - go to normal platform for the Williamstown train - Platform 10(normal as of only a month or two ago - we have been moved out to the boondocks of platforms, apparently permanently)
An announcement, the Williamstown train will now depart from Platform 12. I was too quick to think that platform 10 was the lowest of the low, little did I know what Flinders Street held under its darkened bowels. There appeared to be Connex's version of Platform 9 3/4 - I expected to see Harry, Ron and Hermione sprinting through with their trunks.
Listen for Announcements was all the swanky new screens said. We waited, and waited and waited some more. Tired of being pushed and jostled by drunken Oaks Dayers, tired of late trains, tired of Listen for Announcement sceensavers, tired of Connex.
Then our eyes light up, an announcement about the Williamstown train, apparently it will now depart from Platforms 8&9. Not one but both apparently. Hundreds of weary and angry commuters sprint to our newly appointed platform - low and behold, screens screaming 'Listen for Announcements' - they weren't the only ones screaming........
Another Saturday morning, another early Saturday morning Hurstbridge line cancellation. It was apparently due to a defective train - I guess Connex will say the defective train was caused by increased passenger numbers?
Yes anonymous, it's a typically Connex thing (I know of no other corporation that does it) to blame the source of income for their discontent.
And connex Whinger, just because they were debonair and substantial in their answering of your questions doesn't mean they're going to improve anything. Perhaps Sean and Topham were rehearsing their suave handling of irate commuters.
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