Connex no longer apologises
So what does that mean, Sir Topham? You've given up any pretence of caring? Or is it that you realise that after years of apologising without actually fixing your train set, people are sick of hearing it?
Interesting that your poor cousin, Melbourne Bus Link doesn't have an SMS alert system. Why is that? Oh, because their buses just run pretty much to the timetable and don't get cancelled!