Sunday, January 21, 2007

Dude, where's my train?

So we finally get our confirmation of the reason Connex can never tell us where their trains are, they only know the whereabouts of around 10% of them!

Don't think there's anything I can add to that. Apart from how much longer is Bruce Hughes going to preside over this shambles?


Blogger The Met said...

Confirmation of where are trains are?

No - your beliefs of staff been incapable of communicating is more correct.

It is a serious concern - though the system still is capable of running; but we are using rather out dated systems.

Another thing the government - 'hopes to fix.'

I think it's at the bottom of their "to-do-list."

22 January, 2007 12:36  
Anonymous cw4minister said...

This article astonished me. The RACV can tell me where their vehicles are and give me an estimate of when a roadside mechanic will arrive. It's simply a GPS system.

If Metrol can't locate their trains in real time, it's less and less of a surprise that the system is such a shambles and makes me wonder how safe the system is in case of a major emergency.

CW, I've been riding a bike more and more since our PT network was privatised. I find it less stressful and in many cases I can get to places faster than public transport can. I don't think that you've been beaten by Connex if you're riding your bike home. And Mrs. CW should like the new legs you'll be building!

22 January, 2007 14:16  
Anonymous Anonymous said...


but I have 30 complaint forms on my desk and I've fired off my first angry Connex email for this year.

23 January, 2007 08:38  
Anonymous Anonymous said...

I've been driving across town for work for a few months now and you know what? I drive in bumper-to-bumper traffic, with roadworks blocking lanes, the occasional accident diverting traffic, and I still get home in a better mood than my girlfriend who still catches the train.

I don't miss the daily slog with CONnex at all.

Good to see the PTUA is doing there usual sweet FA about it all apart from some obvious, throwaway line when asked by the daily papers - who seem to be doing the real work to highlight the problem and get something done about it.

23 January, 2007 17:25  
Anonymous Anonymous said...

I've unfortunately had to sent off more than one feedback/complaint email to connex so far this year. Not a good year so far with connex.

23 January, 2007 20:13  
Anonymous Anonymous said...

Did our fairs go up on 1st of January? They better not with the canceled trains all over the place

23 January, 2007 20:50  
Anonymous Anonymous said...

No, the fares didn;t go up on Jan 1
They're going up on March the 4th.
And Metlink have the balls to say that they're doing us a favour! Haha... how generous of them!

24 January, 2007 00:27  
Anonymous Anonymous said...

As per usual the comments on this site are sent in the wrong direction. The State Government is responsible for the upgrade of Metrol and ticket prices.

It should really be Department of Infrastructure, Public Transport division Whinger.

25 January, 2007 13:55  
Blogger Connex Whinger said...

Since The Age article states that it's Connex' responsibility, maybe you should aim your comments in their direction?

And the ticket price comments are not mine.

25 January, 2007 16:41  
Blogger The Met said...

anonymous - fares ALWAYS go up yearly, due to the increased general fluctations in the economy; which tend to increase as years go by.

Plus it's extended to March - due to the removal of Zone 3.

Not to worry, we'll be up for more hassles, when metcards are removed and along comes 'myki.'

Mr Whinger, your the one using the information from the tabloids. Plus.


as for the ticket comments.

Well, at least they abolished Zone 3.


ALSO - note that, Connex performance standards are below expected levels - which that means if you have a Monthly (or longer ie Yearly) ticket, you can expect compensation.

So you as you validate your ticket before February 1st 07 - you should be eligible for some form of compensation.

Usually in the form of 1 ticket.

Im still rather highly surprised i've only suffered one cancellation and perhaps 2 'delays' - on the network out of my 30 or so journeys this year to date.

Connex are doing 'OK' in regards to issues they have to face.

The Met

27 January, 2007 20:22  
Anonymous Anonymous said...

Not everyone who is a very regular traveller has a monthly.

28 January, 2007 09:33  
Anonymous Anonymous said...

Connex won't have to pay out much. Hardly anyone has a monthly ticket in january because all of the holidays mean its not worthwhile to have one!

29 January, 2007 16:07  
Blogger The Met said...

Wonder if they'll do that KitKat (i think).

One time last year - i recall Connex handing out KitKats or some confectionary out at Flinders Street - due to a power outage at some point. IIRC - although i may be a little wrong.

30 January, 2007 18:23  

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