Thu 3 November - All over the shop...
Some are telling stories of more than an hour to get from Caulfield to the city, with no information being conveyed to passengers. Haven't heard of anybody having to resort to eating their fellow passengers in order to survive, but keep your eye on A Current Affair/Today Tonight!
As Sam pointed out, where were the SMSes? Just think about it... there's thousands of people turning up at stations hoping to catch their normal train. They get there and it's chaos and nobody knows what's going on - why on earth did they not send out SMS alerts telling everybody their trains were stuffed? This is the problem we keep coming back to with Connex time and again... they have no concept of keeping their customers informed.
Now if somebody at Connex could explain why this morning's problems have spilled over to this evening, that would be really helpful! We are on platforms 12 & 13 because of the Flemington trains using platform 8. At 17:26 I ask the Connex guy in the little shed on platform 13 when he thinks the 17:27 will be there. He tells me a couple of minutes. Five minutes later I go back and ask him - he rings control and it's clear nobody knows. I enquire why they don't just ask the guy driving the inbound train where he is - surely somebody knows exactly where he is, otherwise we don't really want to think about trains wandering around willy-nilly!
Our train finally departs 10 minutes late and arrives at Ripponlea 12 minutes late. Another sardine run with more hot bodies, fortunately not quite as hot as yesterday. And once again Connex gave us no information while we were waiting. Pathetic!