Wed 20 April - "Get a life"...
Personally I think those who don't stand up for themselves are doing society a disservice, but that's just my view. But it would never occur to me to launch an unprovoked attack on their position - each to his own, I say. I've seen it in the Railpage forum - why won't I just accept crap customer service? Because the more crap we put up with, the more "they" will give us - it's as simple as that.
Anyway, the SMS alert arrives at 07:22 - why does it take so long for this information to come through? Undoubtedly they knew well beforehand that they had a problem. Just tell us!
Which segues nicely into the evening experience. No SMS about the 17:38 so we're hopeful, until we see the sign at the entrance - 17:49 and 18:01. Sure enough the monitor's showing 17:49, so that's what we get. The SMS at 17:35 confirms there's no 17:38. Once again they knew that several minutes earlier, so why so long to send the SMS? I handed out my remaining complaint forms at Ripponlea - unfortunately nowhere near enough again so I'm shouting to people to download a form from www.connexwhinger.com.